Jonah Sandler is the Founder and CEO of Scene 75, a family owned and operated group of entertainment centers in Ohio, Pennsylvania, and coming soon to Illinois. In this interview, Jonah shares how Scene 75 earned IAAPA’s Top FEC of World award as well as the Golden Ticket Publisher’s Pick: Turnstile Award for how they continued operations through incredibly tough times. When it comes to Scene 75’s guest experience, Jonah talks about how the standard is woven into the company culture; to immerse new employees into the culture from the start, Scene 75 holds hiring parties, not traditional recruitment events, to entice prospective employees to apply. Jonah also stresses the importance of listening to your guests and team members to continually improve the experience, both in real-time and to make longer term changes. When asked to share his guest experience philosophy, Jonah says that focusing on the guest experience markets the Scene 75 brand 10 times more than any form of paid advertising.