Chadd Olesen, CEO of automation technology company AVRL, joined us this week to discuss his company's journey. AVRL started in 2017 focused on natural language processing, but pivoted in 2020 to automate spot freight pricing for brokers. Chadd shared how AVRL had to rethink their approach and technology to better fit the needs of freight brokers, rather than trying to force brokers to adapt to their original product. He emphasized the importance of being consultative and collaborative w...