] Introduction to the topic of “wowing” your clients to help you make an incredible impression on them Craig shares an important example from his experience working with a celebrity client in the online marketing space.   10 Ways to Wow Your Clients [4:52] #1 Lead with a high-value discovery call - what “high-value” means and how you should prepare for the call. [7:12] #2 Focus on relationships and results - how results are important, but you also need to be relational and make a unique connection with clients. [8:46] #3 Make yourself available (with clear boundaries) - how to be responsive to clients within certain parameters. [10:14] #4 Create a “don’t-make-me-think” onboarding experience - how to make onboarding a seamless process using effective tools.  [12:36] #5 Own your role and skills - how to be an expert in your role so you become your client’s advisor in that area. [14:35] #6 Be hyper-organized and use tools if necessary - what this looks like and why it’s so important to clients. [16:50] #7 Offer random acts of kindness - examples of how you can show kindness to your clients and offer value. [19:01] #8 Go the extra mile - the importance of overdelivering and giving your absolute best in your projects and client relationship. [20:52] #9 Demonstrate high integrity always - how to be humble and honest to further the client relationship when you make a mistake or things aren’t going well. [21:38] #10 Be proactive - things to think about so you’re not reacting to situations, but are proactively responding to problems and challenges you foresee with a client. [22:34] Recap of the 10 ways to wow your client [24:16] How to learn more about the Client Training Center and complete suite of courses at Freelance University   Resources and tools discussed in this episode: Freelance University  Zoom  Instagram HoneyBook  Dubsado  Miro  Loom Slack  Asana Trello