When hair stylist, Luisa Torres, had to close shop due to COVID-19, she did something really smart. She started offering FaceTime consults where she’d walk clients through the process of cutting their family members’ hair—themselves! Sometimes it would take hours, but she stuck with them till the end. What a great way to generate a bit of income, foster relationships with customers, and show them just how hard it is to do what she does! In this episode, we explore additional ways she’s had to adapt to the new reality and how her unique landlord relationship ended up shaping important, rent-related conversations.