The first expy podcast discusses the launch of expy in February 2021 and the motivation behind it.   Expy director Jaclyn Thorne and colleague, sociologlist Dr. Sinteche van der Merwe, explain the how and the why of Customer Experience (CX) from an expy perspective.  The podcast covers the  seven foundations of exceptional customer experience and what businesses can learn from this.

Expy is a South Australian-based company consulting nationally to businesses on the topic of Customer Experience (CX).  Expy was launched in February 2021 and in the expy podcast, director Jaclyn Thorne and colleague, sociologlist Dr. Sinteche van der Merwe, explain the how and the why of Customer Experience (CX) and how businesses and other customer-facing organisations can offer exceptional customer experiences.