In this episode, Jeff and Lou discuss:  

• Listening to the marketplace to find out wants, needs, and pain points.

• Streamlining processes and systems and delegating for growth.

• The struggles of growth years and the reward that comes after.

• Talent and cross-training.

Key Takeaways:  

• Advisors value choice, they want to grow their practice, but they want to do it meaningfully.

• Think about what you do that drives the needle, then think about what needs done that someone could probably do better than you.

• Businesses reinvest – in people, human capital, technology, structure.

• There is power and leverage in cross-training, especially for small and mid-sized firms.

"I want people cross-trained so that if someone's out, if someone leaves the firm, whatever the case may be, we have redundancy, but more importantly, scale." —  Lou Camacho