In this episode, Chris is joined by Desiree Perez, Founder & MD of Desiree Perez Coaching & Consulting, from Florida. With nearly 20 years in aviation, Desiree shares powerful insights on leadership, people development, culture, and why so many organisations face the same challenges around engagement, turnover, and performance. We discuss generational shifts in the workforce, fear-based leadership, the importance of attitude over CVs, and how operations, strategy, and people must work together. Desiree also introduces Skypulse, an innovative platform designed to support recruitment, onboarding, frontline learning, and real-time employee engagement. A must-watch conversation for anyone passionate about leadership and the future of aviation.