When margins get tight, reducing headcount can look like the fastest route to a healthier balance sheet. But in professional services, there’s a catch: your people aren’t just a cost—they’re a big part of what clients are paying for. Cut too deeply, and the short-term savings can quickly turn into overloaded teams, weaker client service, unwanted attrition, and eventually, the cost of hiring people back. In this episode, Michael Gold and James Leigh explore another path: getting more value fr...