In the ever-evolving landscape of agency operations, mastering process documentation is not just a task—it's a strategy for success.Galen Low is joined by Alyson Caffrey (Co-founder of Operations Agency), Gray Mackenzie (Co-founder of ZenPilot), and Brian Kessman (Founder of Lodestar Agency Consulting) to explore how agencies can transform their workflows through strategic process documentation and innovation.Resources from this episode:Fill out our 2025 salary surveyJoin DPM MembershipSubscr...