Show notes
Community health centers see one in seven Americans — and one in three in rural communities. Yet they operate with tight budgets, fragmented data, a growing shortage of providers, and the same cybersecurity threats facing every health system in the countryIn this episode, Jay Modh, Founder and CEO of Intuitive.ai, sits down with Isaiah Nathaniel, CIO and SVP at Delaware Valley Community Health System and CIO Executive Advisor for the National Association of Community Health Systems. Isaiah shares the unfiltered principles driving his transformation strategy — and why trust, not technology, is always his starting pointFrom early adopter strategies and AI governance to a bold prediction about what the exam room looks like in three years, Isaiah brings the kind of candor and clarity that is rare in healthcare leadership conversations🏥 Trust first — technology strategy must start with provider trust patient trust and system trust before a single acronym is introduced or adopted📊 AI is not the data problem — it exposes the data problem — community health centers are data rich but presenting it correctly and governing it responsibly is where the real work happens🔒 If it does not pass security requirements it does not get to Isaiah's desk — SOC 2 HITRUST bias review and hallucination records are mandatory gates before any AI conversation begins🧠 No technology is solving governance — governance is a people problem — putting someone in a governance committee does not work if the organization is not ready for the change that governance demands⏱️ Timeline0:00 — Introduction — Jay Modh of Intuitive.ai meets Isaiah Nathaniel CIO at Delaware Valley Community Health0:41 — Why Isaiah is excited about companies like Intuitive helping community health1:00 — The core principles driving digital transformation at Delaware Valley1:34 — Trust collaboration and security — the three non-negotiables before any technology2:27 — Co-design and co-development — building AI with providers not against them3:06 — Removing access barriers through technology not introducing them3:47 — The data and interoperability strategy from EHR to population health to AI5:05 — How Isaiah brings nurses clinicians and operations staff into the vision first5:33 — Early adopters alpha groups and friendly competition — making AI adoption stick7:39 — AI is not the problem — data is the problem and here is how Isaiah is solving it8:55 — How consumer AI like ChatGPT is arriving at the clinic before the system is ready13:23 — Security is job zero — if it does not pass the gate it does not get reviewed14:47 — Governance is not a technology problem it is a people and change management problem16:06 — Isaiah's message to aspiring CIOs — a slow no beats a fast yes18:36 — Together we achieve apart from that we selfishly perceive — a message to nurses and clinical staff20:19 — Three-year prediction — no computers in exam rooms wearables ambient AI and saliva-based labs22:08 — Would Isaiah let a robot perform surgery on him — yes if the error rate is under 5%🔔 Don't forget to Like, Subscribe, and hit the notification 🔔 ✔ Subscribe: https://www.youtube.com/jonmyer/?sub_confirmation=1📱 Social Media Twitter: https://twitter.com/_JonMyerWebsite: https://jonmyer.comLinkedIN: https://www.linkedin.com/in/jon-myer/Spotify:https://open.spotify.com/show/0wjJzdIwctq4o4pTXM2KSFLike my sounds? Here's my audio source: https://www.epidemicsound.com/referral/fj9o9k#aws #awscloud #podcast #podcasting #costoptimization #finops #cloudcost #cloudoptimization
