— Introduction — Agentic AI is no longer just answering questions it is taking action0:32 — Meet Jeff from SoundHound AI at HIMSS0:34 — Where the real AI opportunity sits in healthcare — the call center1:22 — Why patients still pick up the phone even with patient portals2:29 — The shift in trust — from skepticism to expecting a digital agent to answer3:32 — After hours calls multilingual support and not waiting on hold3:57 — How agentic AI handled an earlier appointment without a single hold4:23 — Rescheduling to the day after St. Patrick's Day — natural language in action4:53 — What the first wave of healthcare AI got wrong — chatbots IVR and basic automation5:46 — The move from scripted flows to continuous natural conversation6:08 — One call for scheduling billing and IT without transfers or reauthentication7:39 — Streaming voice recognition — processing each word in real time like a human8:34 — SoundHound's background in restaurants and drive-throughs and why it matters for healthcare9:01 — Where voice fits in the broader healthcare landscape and why vendor sprawl is a problem10:11 — IVR vs agentic AI — MapQuest directions vs Waze navigation11:04 — The hybrid model — deterministic authentication plus free-flowing agentic conversation11:28 — Security identity verification and giving the right patient the right information12:09 — The biggest pain points in healthcare call centers — attrition wait times and growth13:10 — Practical advice for healthcare organizations taking their first step into agentic AI13:57 — Starter packs — highest volume lowest complexity use cases for fast provable ROI14:47 — What makes a healthcare-specific voice AI platform different from just wrapping an LLM16:11 — Measurable KPIs containment rates and proving value year over year🔔 Don't forget to Like, Subscribe, and hit the notification 🔔 ✔ Subscribe: https://www.youtube.com/jonmyer/?sub_confirmation=1📱 Social Media Twitter: https://twitter.com/_JonMyerWebsite: https://jonmyer.comLinkedIN: https://www.linkedin.com/in/jon-myer/Spotify: https://open.spotify.com/show/0wjJzdIwctq4o4pTXM2KSFLike my sounds? Here's my audio source: https://www.epidemicsound.com/referral/fj9o9k#aws #awscloud #podcast #podcasting #costoptimization #finops #cloudcost #cloudoptimization