Wilson sat across from me at one of my early programming jobs. I remember when someone would walk up to him, in person, usually stressed out, and urgently describe to him an issue they had encountered with the software.

What did Wilson do? Did he fume? Did he throw a temper tantrum at being interrupted?

No, he smiled. Smiled! He smiled and wrote down everything they said and told them that he would do his best to figure out the issue. Sometimes he’d ask a few clarifying questions.

Then he would get back to work.

Be Wilson. Be cheerful when someone interrupts you to report an issue. They’re giving you a gift to make your software better.

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