Renowned author and management expert Tom Peters joins me for a two-part series on customer experience execution, the value of human connections, and the little things that can make a big difference. Today Tom and I talk about corporate amnesia, good (and not so good) customer experiences, and two-cent candy.

Tom Peters has written nearly 20 business books, and has been called “the Red Bull of management thinkers.” You can follow him on Twitter at: https://twitter.com/tom_peters