The Copernican Shift
The Copernican Shift
Grad Conn
Why I'm Still a Fan of the Disney Magic
14 minutes Posted Nov 18, 2020 at 4:30 pm.
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Nobody knows customer experience better than Disney. Today we celebrate the birthday of the cartoon mouse who started it all, and look at the famed Disney CX magic. Customer Experience is temporal, and the most recent customer experience is the one people remember the most.