The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021.

Brick-and-mortar 2.0: What’s next for retail stores

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.