Zain Jaffer, an entrepreneur and investor focused on startups and property tech, provides insights into the startups that are not only surviving, but thriving during the pandemic, and predicts which innovations and trends will reshape the customer experience.

Listen up: How Clubhouse Can Accelerate Customer Engagement

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.