How can companies support new electric vehicle customers? In this LinkedIn Live  excerpt, Percepta experts Pete Rodriguez, Jamie Goldberg, and Omar Riahi explain what brands should do first, and what they should stop doing to make the EV ownership experience great from day zero. Their consensus? A gas vehicle mentality will leave you stalled.

Voice is here to stay in CX, but it sounds very different

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.