Martin and Angelina reflect on CX Cast successes in 2024 and give a glimpse into the exciting lineup for 2025.

386: Forrester Predictions 2025: Customer Experience

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.