<p>What does the invention of the Air conditioner have to do with the call center?</p> <p>We discuss the impact of your phone system to your customer experience.</p>

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.