<ul> <li>Bob & I discuss why training for front line leaders are so important</li> <li>What you can do to educate yourself continually as a supervisor?</li> <li>This course is for current and future contact center leaders</li> <li>What is included in my Contact center Management course</li> <li>Who should take it and some high praise </li> </ul> <p>The contact center management course is available for purchase at <a href= "https://www.betterexperiencegroup.com/ccm/">https://www.betterexperiencegroup.com/ccm/</a> </p> <p>Follow Bob on <a href= "https://www.linkedin.com/in/bobfurniss/">linkedin</a> and <a href= "https://twitter.com/bobfurniss">twitter</a></p>

#74 How to get your Contact center projects approved

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.