Show Notes:   <ul> <li>I start the show talking about my biggest career regret</li> <li>Bob shares his opportunity to be one of the first Fedex employees</li> <li>Interviewing for a job is like dating - everyone lies on the first date. Find a way to find out who your future boss is, pick the wrong one and you are screwed.</li> <li>At any stage in your career you are, find a wave and ride it. Bob found Salesforce a decade ago before it became big in the service world.</li> <li>I ask Bob about how he got comfortable bringing his whole self to work</li> <li>Without warning I asked Bob about his daughter - Keesha, who passed away after a grueling battle with Cancer. It was emotional and powerful testimony on how his Why fuels him every day.</li> <li>Bob talked about intimacy with your employees</li> </ul> Learn more about Keesha's story at <a href= "http://www.warriorprincess.org">http://www.warriorprincess.org</a> Follow Bob <a title="Twitter" href= "https://twitter.com/bobfurniss">@Bobfurniss</a>

#53 What Leadership looks like with Bob

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.