<p>Close your eyes and imagine the best service organizations how many of them are born that way and how many are made?</p>

Episode 42 - How AI can transform the Agent Experience

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.