Customer Experience needs to be personal and copying other crappy industries isn't the way to go.

Episode 33 - 3 Strategies for Dealing with difficult customers

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.