The Culture Code
The Culture Code
Kevin Kruse
How A Personalized Approach Solved For Attrition with SugarCRM's CHRO
22 minutes Posted Jan 3, 2024 at 12:41 am.
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Show notes

This episode explores the innovative way the CHRO of SugarCRM reduced employee turnover from 23% to 9% after joining the company.

In addition to reducing turnover, CHRO Shana Sweeney shares: 

  • How she cultivates a unique company culture: She unveils the core values that make SugarCRM’s culture stand out, including the transformative "Yes, if" approach to problem-solving.
  • How she tackles learner overwhelm: She uses special initiatives like the Manager Minute newsletter and quarterly manager panels.
  • Pro tips for CPOs: Sweeney shares her experience and lessons learned as a CPO.


Tune in for a deep dive into the leadership strategies that not only retain talent but also empower them to thrive within a rapidly growing company.