Show notes
In a world constantly evolving with technological advancements and innovative breakthroughs, it's easy to assume that every aspect of our lives will also see remarkable progress. However, when it comes to healthcare, particularly the patient experience, the journey towards improvement has been a challenging one.In today’s episode, Shawn Nason interviews Denise Wiseman, founder of The PX Community, a healthcare organization aiming to improve the patient experience. Denise shares her journey in the healthcare industry, her motivation for founding The Community, and her vision for its future. She discusses the challenges in improving patient experience, the need for a mindset change in healthcare, and the importance of collaboration among all stakeholders. Denise also emphasizes the need to think differently and take risks in order to make significant changes in the healthcare industry.In This Episode[[[[[[[[[[[[[What We Learned From Denise WisemanThe catalyst for change can come from personal experiences and the wisdom of othersThere is still a long way to go in improving patient experienceThe Community was founded to provide resources and support for healthcare professionals dedicated to improving patient careCollaboration and unity are important for the future of healthcareAwareness is the first step towards making a significant impact on healthcareNotable Quotes[05:15] “The work of patient experience is siloed in a number of ways. But when you think about patient experience, it is everything we do in health care, either directly or indirectly touches the patient..” [09:06] “I think the fundamental problem is that health care doesn't understand what patient experience is. And this is a large problem that I don't think we can overcome.” [19:39] “When we show up to make a ruckus, we're doing generous work. We're doing work on behalf of those we seek to serve.” [20:20] “Being a ruckus maker to me is identifying those things that are problematic in health care that we're all aware of. But so many people are scared to point it out.” Our GuestDenise Wiseman, a healthcare visionary and social entrepreneur, founded The PX Community (PXC) in 2021 to revolutionize healthcare by removing barriers to patient experience support. With over a decade in the field, she encourages innovative thinking and fosters connections that go beyond organizations. Denise's mission: "Make a Ruckus That Makes a Difference."Resources & LinksDenise WisemanLinkedIn: https://www.linkedin.com/in/wisewoman1/PX Community: https://www.thepxcommunity.com/Shawn NasonLinkedIn: https://www.linkedin.com/in/nasonshawn/Instagram: https://www.instagram.com/manonfiresocial/Twitter: https://twitter.com/manonfiresocialWebsite: https://shawnnason.com/MOFI: https://www.mofi.co/The Combustion Chronicles PodcastWebsite: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices
