In this episode, I have a candid chat with Mimi Nicklin, an experienced marketer and communications specialist, currently the Regional Managing Director for a global advertising agency in Dubai. She is a well-known empathetic leader, host of the 'Empathy for Breakfast' show and 'Secrets of the Gap' podcast. We talk about an empathy deficit leadership and how having empathy can not only benefit the teams at workplaces but also the consumers. We discuss her experiences with launching her book 'Softening the Edge' amidst the global pandemic and she shares some valuable practical takeaways.