iland Cloud Technologist Brian Knudtson is joined by guests Joe Hughes, Lauren Malhoit, and Jim Millard for a conversation about what customers are, or should be, looking for when it comes to support from their cloud providers. They discuss the low expectations for support with hyperscalers, how important it is to think ahead when it comes to the level of support service you’ll require, and the balance between warts and cherries. To learn more about the CloudBytes Podcast, including episode notes, panelist contact information, and all other episodes in Season 1, visit cloudbytes.cloud.