CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government. This week, Brian sits down with Ron Bronson, Director of Design at 18F. Ron talks about his beginnings in customer service, how 18F and the federal government are approaching CX design, and some key lessons from his time in the field. More about 18F: <a href='https://18f.gsa.gov/'>https://18f.gsa.gov/</a> More from Ron Bronson: Twitter:<a href='https://twitter.com/ronbronson?lang=en'> https://twitter.com/ronbronson?lang=en</a> LinkedIn: <a href='https://www.linkedin.com/in/ronbronson/'>https://www.linkedin.com/in/ronbronson/</a>Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on <a href='https://www.linkedin.com/company/american-council-for-technology-act-&amp;-industry-advisory-council-iac-/'>LinkedIn</a> or visit <a href='https://go.vbt.email/r/2eGQ/?__vbtrk=NjM1NzE6NDY2OTU5ODY6bmV3c2xldHRlcg==&amp;_uax=NjM1NzE6NDY2OTU5ODY=&amp;ct'>http://www.actiac.org</a>. Learn more about membership at <a href='https://www.actiac.org/join'>https://www.actiac.org/join</a>. Donate to ACT-IAC at <a href='https://actiac.org/donate'>https://actiac.org/donate</a>.

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Welcome to The Buzz with ACT-IAC – your source for the hot topics and top issues affecting the federal technology market. Join us each week to hear insights from government and industry leaders, stay informed on the topics facing government, gain access to thought leadership and valuable reports. Subscribe to follow us on your favorite podcast platform.