On this episode of The Buzz, we present the first in our series of Customer Experience discussions, facilitated by one of ACT-IAC's CX Community of Interest leaders, Brian Whittaker. 

This week, Brian talks with Florence Kasule, Director of Procurement, and Sheri Trivedi, Director of Design, both of the U.S. Digital Service. The conversation centers around human centered design and how it, along with user research, is critical to the success of digital services in government.  

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