<p>From first impressions to their first sessions, in this week’s podcast find out what really goes on behind the scenes in W10. We’ve refined our implementation of the member journey over years and we want to share our insight into what works and more importantly, what doesn’t.</p>

#059 A Short Intermission

A weekly podcast hosted by The IFBA’s Head of Operations, Chris Walton, joined regularly by Head of Education, Tom Hamilton, and Founder, Jean-Claude Vacassin. The IFBA is the organisation that’s setting the standard in the fitness industry. On a mission to help owners of fitness enterprises big and small, they’re digging into the strategies to build an efficient, profitable, and sustainable gym or health club business. The show features expert guests, questions from listeners, and a whole lot of good stuff to get you thinking and, ultimately, upping your game.

#058 The Member Journey in 2022: Lessons from W10