The Art of CX Podcast

The Art of CX

SAP CX Customer Marketing
Join us weekly as we go inside some of the world's leading organizations and minds to engage in intimate, unplugged discussions that will help us paint a picture of what it takes to truly succeed at the art of customer experience. Sometimes we get technical, other times philosophical - but one thing we always do is keep it real and keep true. So, unplug and open up for a moment of inspiration and insight. Disclaimer: inevitable evolution guaranteed. #TheArtOfCX
Summer Holidays
We're concluding our COVID-19 series and are taking a short summer break. But we'll be back soon with more inspiring stories to fill our canvas. Happy holidays!
Jul 2, 2020
5 min
Human Technology
The human-centric approach to digital transformation... It's a philosophical episode featuring Gia Thi Nguyen from Siemens. What role does technology really play for customer experience?
Jun 25, 2020
32 min
Agile Leadership
Agile leadership techniques have a direct impact on improving customer experience. Bo von der Heyden, Expert for High Performance Teams, explains how and why.
Jun 18, 2020
23 min
Curious Minds
What role does curiosity play in customer experience? Katrin Menne, Head of Branding at Merck, gives us fascinating insights and the opportunity to see the world through a scientist's eyes.
Jun 11, 2020
23 min
Selling the Painkiller
How is the pandemic changing the selling process? Well, sales organizations are now looking to pivot their approach and sell from a place of service. Samantha Kris, Success Coach & Change Expert is helping them to sell the painkiller rather than vitamins.
Jun 4, 2020
33 min
Customer Obsession
Some unexpected tree house talk as Geoff Fogg, Head of Architecture at Yell, speaks about the company's transformation during and before the pandemic.
May 28, 2020
27 min
Mindful Puzzling
Puzzles are a great to keep your mind healthy during lockdown. Thomas Bleyer, Head of Corporate Development at Ravensburger Group, talks about the importance of Mindfulness and Ravensburger's situation during the COVID-19 crisis.
May 21, 2020
31 min
Preparing the Canvas
We're not actually painting... but we are going to share some of our motifs. Listen in! It'll take you less than 3 minutes!
May 14, 2020
2 min