This episode is also available as a blog post: https://elearninfo247.com/2021/11/10/when-those-not-in-ld-or-training-are-overseeing-your-learning-system/

20%. That is the percentage of folks overseeing your learning system that have no background in training or L&D.  These individuals are unaware what to look at, what to focus on and what data is relevant to improving skills and learning.  As a learning system vendor, there are things you can do, to offset and help them.