How is AI being integrated into industries that rely heavily providing good customer service? Companies are increasingly turning to AI-driven chatbots, virtual assistants and self-service options to augment their human agents and improve customer experience. Hosts Jodie and Amber discuss the future of AI in customer service with Shopify's former SVP Data Science and Engineering David Lennie, and HeyDay.ai's Étienne Mérineau. If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app. To learn more about the topics covered in this episode, go to our website, <a href="http://theeffect.ai/" target="_blank" rel="noopener" data-saferedirecturl= "https://www.google.com/url?hl=en&q=http://theeffect.ai&source=gmail&ust=1540324921494000&usg=AFQjCNEKVURLnwwGdMxjG3hjc1xa4Pm6uQ">theeffect.ai</a> or <a href="http://accenture.com/" target="_blank" rel="noopener" data-saferedirecturl= "https://www.google.com/url?hl=en&q=http://accenture.com&source=gmail&ust=1540324921494000&usg=AFQjCNH9pA4IEliMqAHUfJi0MUere32Fcw">accenture.com</a>.  Follow us on Twitter <a href= "https://twitter.com/AiEffect">@AIEffect</a>.

Smart Cities

The AI Effect is a podcast series exploring themes around the Canadian AI ecosystem. Amber Mac co-hosts with Accenture’s Jodie Wallis to examine the extraordinary pace of AI’ s technological growth, and the rewards, and perils for individuals, businesses, and society. This podcast was produced by Entertainment One's Podcast Network.