What if everything you thought about improving team delivery was focused on the wrong problem? Sonya Siderova, founder and CEO of Nave, challenges the traditional approach of pushing people to work harder by revealing a game-changing insight: between 60-90% of delivery time is actually waiting time, not effort time. Through her work analyzing over 100,000 workflows, Sonya demonstrates how making the invisible visible transforms team performance. She shares a powerful example where simply add...