When dealing with every single customer, you have to understand the individual end-to-end customer journey.
That requires a single source of truth — which most companies don’t have.
<a href="https://www.linkedin.com/in/zkerravala/"><ins>Zeus Kerravala</ins></a>, founder and principal analyst at <a href="https://zkresearch.com/"><ins>ZK Research</ins></a>, joins me today to discuss using data to integrate sales and service.
Join us as we discuss:
<ul><li>Why sales and service should become best friends</li>
<li>The importance of data integrations, especially with the contact center</li>
<li>A word of wisdom to the vendor community</li>
<li>Why you need a Chief Experience Officer</li>
<li>An urgent need to be agile, adaptable, and scalable  </li>
</ul>

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How to Create a Better Customer Experience through Employee Focus

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.
Our host says it best:
“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa Murphy
Join a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.
If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.