If you were scheduled to go to a conference in 2020, odds are you’re out of luck. Everybody in the business world is canceling conferences and pivoting to virtual events. And Five9 is no different. 

This year’s CX summit is on track to draw over 3,000 attendees, over a 300% increase of last year’s summit in Las Vegas. 

On this episode of That’s Genius!, we talk to Ryan Kam, the CMO here at Five9, about  this year’s CX summit, and the four virtual tracks that await attendees: 

• “Is my customer experience a more human experience?” 
• “What’s possible in the cloud with Five9?” 
• “Super powering your agents” 
• “Under the hood: Five9 technology and innovations.” 

Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.