“Organizations are spending $275B a year to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.”  These are words that you want to hear from your CEO.  <a href="https://www.linkedin.com/in/rowant/">Rowan Trollope</a> is the CEO of Five9, and was the guest on our most recent episode of the podcast. It’s our 50th episode and also happens to be the 2 year anniversary of Rowan as the CEO at Five9. Join us as he talks all about:  <ul> <li style="font-weight: 400;">Why the contact center is going to change more in the next 5 years than it has in the past 25. </li> <li style="font-weight: 400;">Key takeaways from his first 2 years at Five9</li> <li style="font-weight: 400;">What makes the culture at Five9 so unique and special</li> <li style="font-weight: 400;">So much more</li> </ul> Listen to this and all our other That’s Genius! episodes with <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ"> Spotify</a>, or our <a href= "https://www.five9.com/thatsgenius">website</a>.

51: The Work From Home Boom

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.