No matter what we tell ourselves, we all want a unique, personalized experience when interacting with companies.

And, honestly, that’s what the agents at those companies want, too.

In this episode of That’s Genius, Michael catches up with Jasco’s Executive Line of Business leader, Andre Schoeman.

The two discuss:

- How strategic partnerships help businesses gain a holistic view of their customers and improve CX

- Enabling agents as they work from home

- What workforce management is looking like in a remote work world

- What operating conditions are going to look like post-pandemic

To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.