Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
Five9
43. Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh
19 minutes Posted May 5, 2020 at 5:00 am.
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In December, Zoom had 10 million daily meeting participants. 

In March, when they launched their Master Agent program? 

300 million. 

In 3 months, they ended up with 30 times the participants and became a household name overnight.

Even your grandparents know how to use Zoom. 

How many cloud-based video communication platforms can you say that your grandparents understand, or even know exists? 

On the most recent episode of That’s Genius!, we hear from Kevin Thomsen, Head of Master Agents at Zoom, and Jake Butterbaugh, VP Global Channel Sales, Five9, about:

 

  • Zoom’s Master Agent program
  • What the future holds for video conferencing 
  • Why the pandemic is going to catapult the true remote workforce to the top of the pile. 


Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.