How do you transition more than 100,000 contact center agents to a work from home setup? And do it without sacrificing the customer experience? In this episode of That’s Genius!, Michael Rose chats with <a href= "https://www.five9.com/">Five9</a> President, <a href= "https://www.linkedin.com/in/dan-burkland-9470b233">Dan Burkland</a>, about how contact centers can stay safe while providing internal and external customer support during the COVID-19 pandemic.   He talks about:   <ul> <li style="font-weight: 400;">Transitioning to a Work From Home environment</li> <li style="font-weight: 400;">Moving fast to meet changing needs across the globe</li> <li style="font-weight: 400;">How cloud-based solutions affect business continuity management</li> <li style="font-weight: 400;">Balancing work-at-home and on-prem in our new normal</li> </ul>   Additional Resources <a href="https://www.five9.com/covid-19">COVID-19 Resources</a> <a href= "https://www.five9.com/resources/datasheet-10-tips-for-engaging-new-work-at-home-agents"> 10 Tips for Engaging New Agents from Home</a> <a href="https://go.five9.com/fasttrack-program">Five9 FastTrack Program</a> To hear this episode and more like it, subscribe to That’s Genius! on <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://www.stitcher.com/podcast/five9/thats-genius"> Stitcher</a>, or tune in <a href= "https://www.five9.com/thatsgenius">on our website</a>.

42. 3 Ways Technology Empowers Contact Centers

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.