Technology, consumers, and employees.  These are the three biggest factors shaking up the modern contact center. In this episode of That’s Genius! Michael chats with <a href= "https://clearview.ai/">ClearView</a> president, <a href= "https://www.linkedin.com/in/paulliljenquist/">Paul Liljenquist</a> about the impact of recent changes to the contact center.   They discuss: <ul> <li style="font-weight: 400;">How to navigate all the new channels customers are using to get in touch</li> <li style="font-weight: 400;">Best ways to help agents make sense of the data they’re encountering</li> <li style="font-weight: 400;">How gamification is impacting performance within contact centers</li> <li style="font-weight: 400;">How dashboarding empowers agents</li> </ul> To hear this episode and more like it, subscribe to That’s Genius! on <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://www.stitcher.com/podcast/five9/thats-genius"> Stitcher</a>, or tune in <a href= "https://www.five9.com/thatsgenius">on our website</a>.

40. Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jakobsen

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.