“Why don’t you want to talk to me?!” It’s a common frustration for any customer who just can’t seem to make their way through an outdated maze of AI to reach a real human for help. <a href="https://www.linkedin.com/in/rowant/">Rowan Trollope</a>, CEO of <a href= "https://www.five9.com/">Five9</a>, joins host Michael Rose for this last show of 2019 to share his outlook on how contact centers can embrace new technology in a way that makes customer service “a more human experience.”  We also talk about: <ul> <li style="font-weight: 400;">The rise of the citizen developer</li> <li style="font-weight: 400;">Why AI is magic</li> <li style="font-weight: 400;">Rapidfire recap with Rowan</li> </ul> Listen to this and all our other That’s Genius episodes with <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ"> Spotify</a>, or our <a href= "https://www.five9.com/thatsgenius">website</a>.

31. 2020: Customer Experience and the Contact Center

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.