Rather than call center agents being eliminated by AI, they’re turning into... SUPER AGENTS!   On this episode, we hear from <a href= "https://www.linkedin.com/in/stephen-fioretti-68510/">Stephen Fioretti</a>, VP, CX ISV Strategic Alliances at <a href="https://www.oracle.com/index.html">Oracle</a>, about evolving channels and automation.   What we talked about: <ul> <li style="font-weight: 400;">How Millennials expect you to communicate with them.</li> <li style="font-weight: 400;">Why AI needs to be predictive.</li> <li style="font-weight: 400;">The future of AI, the call center, and agent enthusiasts.</li> </ul>   Check out this resource we mentioned during the podcast: Klaus Schwab’s <a href= "https://www.amazon.com/Shaping-Future-Fourth-Industrial-Revolution/dp/1984822616"> Shaping the Future of the Fourth Industrial Revolution</a>

26. How to Balance AI With the Need for Human Interaction w/ Stephen Fioretti

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.