A great customer experience isn’t based on extravagance. It’s actually much simpler. Customers desire consistent execution and delivery on promises. <a href= "https://www.linkedin.com/in/kendra-riley-341b456/">Kendra Riley</a> is the VP of Enterprise Account Management here at <a href="https://www.five9.com/">Five9</a>, and she’s been consistently delivering customer experiences that are getting rave reviews, and more importantly, increasing our customer base. On this episode of That’s Genius!, Kendra dives into what really creates an amazing customer experience. We unpack the desires every customer has, how to recruit the right CX team (and how to equip them), and how to tackle the toughest issues in the simplest way.

3. The 2 Questions You Must Ask Before Launching Any AI Product w/ Jonathan Rosenberg

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.