Crisis leadership is a very different thing to everyday leadership, so why do so many managers and business leaders just assume or expect that they’ll be able to be at their best when things go wrong?
In this week’s episode of That Escalated Quickly, Simon Petie and Will Hetherington discuss how organisations need to consciously build capability in disruption management, and not only at the executive level.
Many organisations might not even understand who needs to be involved in a crisis response, let alone what roles those people will need to play when the time comes... let alone whether they’ll actually be capable under pressure during a disruptive event.
When you are preparing your people, there’s a significant difference between micro-simulations which allow a few staff to practice a particular response and a full-blown simulation exercise that tests every aspect of how you would handle a disruption from start to finish.