In This Episode: The XY Problem. Asking the wrong question doesn’t give the right answer. A Big Glitch. Streaming service interfaces. Virtual fundraising and making presentations.

This week the TEH Podcast is hosted by Leo Notenboom, the “Chief Question Answerer” at Ask Leo!, and Gary Rosenzweig, the host and producer of MacMost, and mobile game developer at Clever Media.

(You’ll find longer Bios on the Hosts page.)

Top Stories

• Gary: Examining the XY Problem.
  • Definition on Wikipedia
  • The XY problem is a communication problem encountered in help desk and similar situations in which the real issue, X, of the person asking for help is obscured, because instead of asking directly about issue X, they ask how to solve a secondary issue, Y, which they believe will allow them to resolve issue X.
• Leo: How do you ask a good question? Be systematic (when troubleshooting). Problem solving is hard. 🙂
  • Making a good question form is like Programming ELIZA

Ain’t it Cool

• Gary: Really good show: The Capture on Peacock, first episode is available for free.
• Leo: Various streaming series. Peacock is free with upgrades. Dealing with all the inconsistencies.

BSP: Blatant Self-Promotion

• Leo: Way off topic, Co-host for virtual fundraiser: Raise The Hoof for WASART (Corgis are involved)
• Gary: New Course –  Keynote: Building Presentations On Your Mac (Wombats are involved)