Canadian journalist and author Carol Off reflects on what can happen when we put ourselves in the shoes of others instead of ostracizing them. This talk was filmed at TEDxToronto. All TEDx events are organized independently by volunteers in the spirit of TED's mission of ideas worth spreading. To learn more about TEDxSHORTS, the TEDx program, or give feedback on this episode, please visit http://go.ted.com/tedxshorts.