TECHtonic: Trends in Technology and Services
TECHtonic: Trends in Technology and Services
Technology & Services Industry Association
111. AI, Customer Success, and the Blurring Lines of Services
44 minutes Posted Sep 26, 2025 at 9:00 am.
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Rocketlane CEO Srikrishnan Ganesan joins TSIA’s Thomas Lah to explore how AI is transforming professional services, from onboarding to adoption. They dive into shrinking project timelines, blurring roles between services and customer success, and why AI may unlock a new era of business value.