Join us as Thomas Lah speaks with IBM’s Bala Malhotra on the key considerations necessary to create an AI-driven, high-value support experience.

99. From Cost Center to Value Driver: The New ES Reality

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.