The On-Off Group marries human-centred design with technology to develop innovative products and services and create signature service experiences across multiple channels, devices, platforms and media.Phil Smithson, Director of the On-Off Group, gives us a small taste of their process when conducting customer experience studies. He also talks about Learn Tagalog Fast, a startup that he founded (seemingly by accident) that teaches foreigners how to speak the local language and his responsibilities as a mentor to teams in Ideaspace, where he brings his UX-experience to the table.Learn more about human-centered design by visiting www.onoffgroup.com and if you are in need of some tips on how to learn Tagalog fast, drop by their website at www.learntagalogfast.com